Depth where you need it.
Senior engineer on every call. Years inside this work, and no first-tier triage queue to get stuck in.
Darwin Microsystems is a lean, senior-led technical practice. When something technical gets in your way — a network that’s fraying, a compliance review looming, a vendor quote that smells off — we take the call. You spend your time on the work that actually grows the company.
Darwin Microsystems isn’t a service catalog with a price sheet. When something technical gets in the way, we take the call — and apply whatever blend of systems, networking, security, data, automation, and vendor work actually fixes it. If it touches a cable, a cloud, or a command prompt, it’s in scope.
Senior engineer on every call. Years inside this work, and no first-tier triage queue to get stuck in.
Issues rarely sit inside neat categories. When something spans three vendors and a legacy box in a closet, that’s still us.
We’ll tell you what we’d do and why. No upsell theater, no 80-page SOW for a small job, no invoice surprises.
Four steps. No sales theater. No 80-page SOWs for a network refresh.
Half-day on-site (or remote). We map your stack, talk to your people, and write down what actually exists — not what the last MSP said was there.
A short plan with costs, risk priorities, and what we fix first. You review it with us before a single config changes.
Monitoring and patching from day one. Escalation paths documented. A real engineer on the phone — not a ticket number.
Quarterly business reviews with the data: uptime, incidents, time-to-resolve, and what we’re doing next. No quarterly sales pitches.
We don’t say “military-grade” or “HIPAA-certified.” Those aren’t things. Here’s what is.
Documented controls and client BAAs for covered-entity and business-associate engagements. Evidence you can show an auditor.
Named admin accounts, MFA enforced, privileged access reviewed quarterly, and session recording for sensitive client environments.
We publish real uptime and incident data in your quarterly review — not a blanket “99.999%” on a homepage.
A 30-minute discovery call. No pitch deck. We’ll ask what’s broken, what you’ve already tried, and whether we’re the right fit. If we’re not, we’ll say so.